Trouble installing or updating the Creative Cloud desktop app on macOs v10.10 or v10.11? Use the download links specific to the error you're encountering.
How to fix Error 1, Error 1001, or Error 183 on macOS v10.10 or v10.11
When installing or updating the Creative Cloud desktop app on macOS v10.10 or v10.11, you might get the following error codes:
Try the solution specific to the error you're encountering:
Error 1001 occurs when the Creative Cloud desktop app fails to update to a new version. Error 1 occurs when the Creative Cloud desktop app fails to install on a new device. To fix these errors:
- Close all Creative Cloud background processes from Activity monitor.To see detailed instructions, see Terminate the process in macOS.
- Double click the downloaded file to mount its contents.
- The Creative Cloud desktop app begins to install. It launches itself when the installation is complete.
Open the Creative Cloud desktop app. (Click the icon in the macOS menu bar.) Press Command + Option + R on your keyboard. A dialog box appears, prompting you to relaunch the app. Click Relaunch to launch the Creative Cloud desktop again.
Macos Creative Cloud Please Wait For A Moment
Error 183 occurs when the Creative Cloud desktop app fails to update. To fix this error:
- Close all Creative Cloud background processes from Activity monitor.To see detailed instructions, see Terminate the process in macOS.
- Double click the downloaded file to extract its contents.
- The Creative Cloud desktop app begins to install. It launches itself when the installation is complete.